Safe Stay Plan for Our Guests
We have implemented several new procedures designed to keep both you and our staff safe and comfortable during your stay:
You may go directly to your suite upon arrival. The entry door has a code pad, which will be coded to the last four digits of the contact phone number you have provided to us. You are welcome to come to the office, but it is not required.
We will use the credit card we have on record for any remaining charges. Once again, if you want to come to the office and use a different card or form of payment, we are here for you. Our goal is to give you options that keep you safe.
Our housekeepers will NOT be coming into your suite during your stay, but we will happily supply you with whatever amenities that you need. Just call (360-374-7447), text (360-640-2759), email (firstname.lastname@example.org), or stop by the office with your request.
To keep social distancing requirements, the lounge area of the lodge will not be open.
We request that you keep the recommended social distance from any other guests who may be here.
- The office is open from 8 to 8. If there is an afterhours minor emergency, come ring the doorbell at the main building. If there is a true emergency, call 911.
Please contact the office if you’d like to use the guest laundry. It is now open only by appointment so that we may clean and sanitize it between uses.
We ask that when you leave, you turn down the living room and bedroom thermostats, leave the kitchen, bedroom, and bathroom windows open, and the front door ajar.
Safe Work Plan for Our Housekeepers
Before you come to work
- If you or anyone in your household is coughing, feeling short of breath, feverish, or showing other symptoms of illness, please call to let us know.
- Plan to stay home until at least 72 hours after the symptoms have gone away.
- You may use your paid sick leave days to cover the lost income.
When you arrive at work
- Check in with Linda (or whoever is running the office for the day) to confirm that you and/or any members of your household are not experiencing any signs of illness.
- If you are running the office for the day, make an entry in the log:
- after each staff check-in is done
- to capture contact tracing information from any drop in visitors
- Maintain physical distancing of 6 feet wherever possible with everyone you meet – fellow workers, guests, and visitors.
- Wear a mask when it’s not possible to maintain a 6-foot interpersonal distance. Masks are available in the staff laundry room.
- Be prepared to cover a cough or sneeze with a Kleenex. Travel-size Kleenex packs are available in the staff laundry room.
When you’re ready to leave work
- Completely empty the apron pockets.
- Dispose of what’s not reusable (e.g. disposable gloves whenever available).
- Sanitize what is reusable (e.g. Playtex reusable gloves when disposables are unavailable).
- Put the apron in the laundry hamper.
- Wash your hands and dry them with a paper towel.
Guidelines While at Work
- Wash your hands and dry them with a paper towel.
- Wear gloves. COVID infection mostly happens from inhaling droplets from someone who’s coughed or sneezed nearby, but it can also happen if you touch a surface that someone has recently coughed or sneezed upon, and then touch your face. Wearing gloves makes it easier to keep your hands clean, but more importantly, it also protects your hands from the cleaning solutions and disinfectants we have to use.
- Wear a mask when first entering a suite and while bagging the linens. We ask our guests to open the windows and door when they check out. If they haven’t done so, open the windows and door while you clean. If you want to remove your mask, wash your hands before you do so.
- Have an alcohol-based sanitizing cloth in your hand when you enter a suite. Use it to clean the handrails, door handle and keypad, and any other surfaces you touch while entering the rooms.
- Keep the linen types separate to avoid cross-contamination. Use two large plastic bags for each suite: Blankets, quilts, mattress pads, pillows, and unused towels go in one bag to get sanitized in the dryer and stored for three or more days before their next use. Sheets, pillow cases, and towels go in the other bag to get sanitized with HOT water and bleach.
- Sterilize all flatware on the stovetop. Cover completely with water and boil for five minutes.
- Sterilize glassware and dishes. Add 1 Tbl. of bleach to a gallon of cool to lukewarm water in a plastic tub. Completely submerge each item for at least two minutes. The CDC states that bleach solutions will be effective for disinfection only up to 24 hours. DO NOT use bleach on stainless steel – it can potentially cause a release of chlorine gas. DO NOT pour used bleach water down the drain. It damages the septic system. Instead, please pour it on the driveway, or in the dry well drain grate next to the staff entrance.
- Sanitize other cookware by cleaning and wiping with an alcohol-based sanitizing cloth.
- After the room is completely cleaned, give all high-touch surfaces a wipe down with an alcohol-based sanitizing cloth. High-touch surfaces include door and refrigerator handles, handrails, cabinet knobs, light switches, thermostats, toilet and faucet handles, TV remotes, table and counter tops, etc..
Additional Safe Work Plan for QRR Managers
- Notify Chip and/or Linda immediately if a guest or staff member begins to show signs of illness, or reports they've been diagnosed as COVID positive.
- Log any visitors (that is, people who are neither guests or co-workers) for purposes of contact tracing. Ask them to voluntarily provide their name and contact info.
- Frequently sanitize all high touch surfaces in the main building: door handles, light switches, washer and dryer controls, faucet handles, table and counter tops, computer keyboard and mouse, etc.
- Report concerns and/or potential violations of these guidelines to Linda and/or Chip.